Desktop Specialist 4

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San Diego, CA




12 months

Start Date



laptops, PCs, Windows Server, Active Directory, peripherals, SLAs, networking, TCP/IP/WINS/DNS/DHCP, Wi-Fi, VPNs, mobile devices,

Reference #


Job Description

We’re seeking a Desktop Specialist 4 for a 12-month contract position with our premier client that has headquarters in San Diego. This is a great opportunity to work with a driven and collaborative team, for a company that is making advancements in personalized healthcare. Seeking local candidates who can work onsite.

Job Description:
• Serve as customer contact on technical and service-related problems.
• Provide technical support to customers on the standard operation of core systems.
• Determine the most effective repair/resolution to minimize customer downtime.
• Provide high-level support for VIP and executives for EMEA.
• Provide a high level of support for onsite/offsite meetings.
• Troubleshoot, program, and repair Cisco desk phone handsets and voicemail issues.
• Diagnose and repair laptops and PCs, software, printers, and peripherals.
• Provide meeting support, incorporating the use of video conferencing and WebEx technologies.
• Work to achieve agreed upon individual SLAs, quality targets, and customer satisfaction objectives.
• Maintain staffing levels and participate in the recruiting process for the site.
• Maintain third-party vendors and vendor contracts.
• Mentor/coach newly hired Deskside Technicians.
• Work with and be able to communicate highly technical information to both technical and non-technical personnel.
• Analysis and documentation of requirements, and constraints during the pre-design stages of systems development.
• Research and Design technical solutions for the automation of systems administration tasks.
• Install, configure and troubleshoot systems monitoring systems, & administration of servers, in a heterogeneous environment.
• Provide high-level support to remote and field-based staff.

• Strong Communications skills. Interpersonal, oral, written.
• Experience working in a customer service environment supervising the desk-side operation.
• Experience in troubleshooting issues on PCs, Printers, and Operating systems.
• Experience troubleshooting TCP/IP issues.
• Demonstrate decision-making ability and sound judgment.
• Experience managing / mentoring support team members.
• Experience in Desktop Support in a fast-paced, corporate, Microsoft Windows environment.
• Solid working knowledge of networking, Wi-Fi, VPNs, and supporting cell phones/mobile devices.
• Experience in supporting Microsoft Windows, software applications, desktop, and laptop computers, audio/visual equipment, and printer
• Understanding of TCP/IP/WINS/DNS/DHCP and Microsoft 2000/2003 server, Active Directory
• Must be proficient in methods for supporting remote, field-based staff

Soft Skills:
• Excellent communication skills
• Effective problem solving and resolution skills

For more information, please email: #LI-RJ1 #LI-DNI

Desktop Specialist 4

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