Desktop Support

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Foster City, CA




12+ Months

Start Date



desktop support, end user support, apple, imac, ticketing system

Reference #


Job Description

IT Desktop Support

We have an immediate need for a Desktop Support Technician for our global life sciences client. This person will need to have experience supporting Apple (iOS) mobile and desktop devices.

– Duration: 12 Month Contract W-2
– Location: Foster City, CA (Onsite)
– Schedule: Monday to Friday / 8AM-5PM
– Pay ~$30/hr

Primary Responsibilities:
– Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
– Collective responsibility with the rest of the global support team to ensure the 1Help 24×5 telephone systems are effectively manned.
– Effective management of your personal ticket queue.
– Advanced troubleshooting for day-to-day incidents or requests from End Users involving HW, SW or OS-related items (L2 and L3).
– Basic Mobility Support (Primarily for iOS devices but also for occasional alternative products.
– IMAC Support (Install, Moves, Adds and Changes).
– Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock.

– Experience in the IT industry providing great customer service to high level internal company customers.
– Maintains a high degree of professionalism in actions, demeanor, and dress.
– Must have expertise in both Windows and Apple operating systems, platform software and associated hardware.
– Understanding of networking principles and printing environments.
– Possess a strong technology background with the ability to execute a task or project to completion, coupled with the ability to monitor trends, and explore and recommend new technology.
– Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
– Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.

For more information, please email: #LI-DNI

Desktop Support

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