Senior User Experience Researcher

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Irvine, CA


Direct Hire


Direct Hire

Start Date



UX, research, testing plans, web, mobile native, usability studies, heuristic evaluations, surveys, analysis,

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Job Description

We’re seeking a Senior User Experience (UX) Researcher for a direct-hire position with our client, a brand recognized company with high traffic websites + a sophisticated user interface — in Orange County. Will work on a hybrid arrangement with 1+ days onsite.

Senior UX Researcher will play a key role in ensuring that the product experiences on e-Commerce sites are intuitive, usable, and desirable. This individual will be part of a two-person team to conduct a variety of research activities and provide guidance and expertise for developing effective, easy-to-use digital products for both web and mobile native. UX Researcher will conduct user research for the teams you support and work closely with other researchers, user experience designers, product managers, and business owners in a highly iterative agile environment.

* Work with product managers, analytics, designers, and content strategists to identify user experience research focus areas and develop comprehensive testing plans.
* Estimate, design, execute, and report on research activities using the most appropriate method, including, but not limited to, moderated and unmoderated usability studies, heuristic evaluations, card sorts, task-based analysis, surveys, and contextual inquiries.
* Deliver insights, findings, and design recommendations based on research and usability best practices to colleagues within your working group.
* Support our product team’s continuous delivery approach with a research structure that fosters and encourages a continuous consumer feedback loop.
* Prioritize and coordinate multiple research projects at a time based on business needs.
* Review online customer feedback and intercept surveys to identify hot spots and themes where users may be struggling.
* Serve as a thought leader by acting as an expert consultant in reviewing designs, communicating best practices, and championing usability.
* Work with design and development teams to produce prototypes for testing.
* Proactively identify usability improvement opportunities and recommend research methods to understand them better.
* Ensure budget allocated for research projects remains within planned expenses.
* Maintain strong relationships with other departments, including Client Services, Marketing, and Technology.
Maintain awareness of current human-computer interaction and usability research, theories, and methodologies.

* 5+ years of experience planning and executing usability research activities, including user study moderation and heuristic evaluations.
* Experience using a variety of usability research tools, for example, UserTesting, UserZoom, Ethnio, and Morae.
* Strong understanding of current usability research, theories, best practices, and methodologies.
* Experience facilitating design sprints and research an in Agile environment preferred.
* Experience with in-person and remote testing is a must.
Knowledge of Axure and experience creating prototypes for the purpose of testing digital interactive interfaces.
* Demonstrated knowledge of the principles of user-centered design.
* Knowledge of and experience in web user interface design and technology.
* Understanding of project management principles.

Soft skills:
* Excellent time management and prioritization skills.
* Demonstrated ability to multi-task effectively under tight timelines.
* Strong attention to detail, user empathy, and the ability to deliver concise research summarization.
* Exceptional verbal and written communication skills.
* Proven problem-solving skills.
* Strong teamwork and collaboration skills.

For more information, please email: #LI-RJ1 #LI-DNI

Senior User Experience Researcher

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