Technical Support Engineer

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Aliso Viejo, CA


Direct Hire


Contract-to-Hire / Direct Hire

Start Date



technical support engineer, intercom, zero inbox, github, fix minor bugs, update documentation, eCommerce, logistics, warehouse, Ruby on Rails, ROR, customer focus

Reference #


Job Description

We are actively seeking a couple of Technical Support Engineers for a Contract-to-Hire or Full-time Direct Hire opportunity with our client, a leader in logistics and eCommerce fulfillment solutions. They are adding to their team to support the growth and to build out and add new features and functionality to their platform. We will consider W2 candidates anywhere in the US, for 100% remote work.

This position will act as a liaison between users and developers. They will ensure that users get friendly, professional, accurate responses to inquires in a timely manner, and that developers get clear, informative bug reports that allow them to work an issue with minimal follow-up questions.

• Respond to Intercom threads in the tech inbox within 1 hr. of shift
• Maintain “inbox zero” by closing threads that have been responded to
• Create issues in the Operations Github project following the Bug Report Guidelines
• Review open tickets in Operations and keep relevant parties updated
• Confirm bug reports and provide replication steps
• Update documentation when information is unclear or missing
• Monitor application error reports, and create tickets
• Fix minor bugs
• Review application, database, console, and log data to answer questions

• 1-2 years’ experience working with computer systems, networks, mobile devices, and/or other technological equipment OR relevant experience in e-commerce, shipping, or warehousing.
• Associate or Bachelor’s degree in computer science, software engineering, information technology or another related discipline OR completion of a Ruby on Rails bootcamp.
• Strong customer focus mindset

Desired skills
• Comfortable in discussions with end users
• Highly skilled in fixing any technical problems and resolving issues on priority

For more information, please email: #LI-KC1 #Li-Remote

Technical Support Engineer

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