Desktop Support Specialist

Location

San Diego, CA

Type

Contract

Start Date

06/02/2025

Skills

Active Directory (AD), advanced troubleshooting, Antivirus deployment, Computer Imaging, Operating System Administration, Operating System Deployment, Rapid7, SCCM, Security Tools, ServiceNow

Reference #

Job-11683

Job Description

We are seeking an IT Desktop Support Specialist to join our dynamic team on a contract basis. As the primary point of contact for technical and service-related inquiries, you will play a pivotal role in ensuring seamless operations and delivering exceptional customer service.

**Start Date: 6/2/25
**Duration: 12 months
**Location: On-site in San Diego, CA (M-F 9am-5pm
**Pay Rate Range: starting at $25 per hour W2

Key Responsibilities

* Serve as the customer’s go-to resource for technical and service-related problems, providing prompt and effective resolutions.
* Offer comprehensive technical support to customers, ensuring efficient operation of core systems.
* Diagnose and implement effective repair/resolution strategies to minimize customer downtime.
* Deliver top-notch support for onsite and offsite labs, diagnosing and repairing laptops, PCs, software, printers, and peripherals.
* Consistently meet agreed-upon individual Service Level Agreements (SLAs), quality targets, and customer satisfaction objectives.
* Communicate highly technical information effectively to both technical and non-technical personnel.
* Analyze and document requirements and constraints during the pre-design stages of systems development.
* Install, configure, and troubleshoot systems monitoring systems, as well as administer servers in a heterogeneous environment.

Required Skills and Experience

* Exceptional communication skills, including interpersonal, oral, and written proficiency.
* Associate’s Degree in Computer Science, Information Technical, MIS or related area
* At least 2 years of experience working in a customer service environment, supervising desk-side operations.
* Minimum of 4 years of experience in troubleshooting issues on PCs, printers, and operating systems.
* At least 1 year of experience in troubleshooting TCP/IP issues.
* Proven decision-making ability and sound judgment.
* Experience in managing and mentoring support team members.
* Extensive experience in Desktop Support in a fast-paced, corporate, Microsoft Windows environment.
* Solid working knowledge of networking, Wi-Fi, VPNs, and supporting cell phones/mobile devices.
* Experience in supporting Microsoft Windows, software applications, desktop and laptop computers, audio-visual equipment, and printers.
* Understanding of TCP/IP, WINS, DNS, DHCP, and Microsoft server, Active Directory.
*Ability to lift heavy objects, stand for extended periods, and work in confined or tight spaces.
* Effective problem-solving and resolution skills.
* Proficiency in methods for supporting end-users.

If you are a dedicated IT professional with a passion for delivering exceptional customer service and a track record of success in desktop support, we invite you to apply for this exciting opportunity. #LI-LS1 #LI-DNI

For more information, please email: Job-11683@thecarreraagency.com