Desktop Support Specialist

Location

San Diego, California

Type

Contract

Duration

6 months

Start Date

September 2025

Skills

Laptop Hardware, Microsoft Outlook, Microsoft Teams, Microsoft Windows 11, Provisioning customer devices

Reference #

Job-11717

Job Description

IT Support Specialist – Exciting Opportunity for highly motivated and Jr. Level – Desktop Support Specialist to join our leading biotech client’s team!

Position Overview

* Start Date: August 7, 2025
* Duration: September 29, 2025 – March 27, 2026
* Location: San Diego, CA
* Pay Rate: Competitive hourly rate (to be discussed)

Join Our Dynamic IT Team!

Are you passionate about technology and helping others succeed? We’re seeking an enthusiastic IT Support Specialist to join our innovative team! This role offers the perfect blend of technical challenges and meaningful user interaction, where you’ll play a vital role in keeping our organization running smoothly.

What You’ll Do

* Efficiently manage and resolve support tickets, ensuring exceptional service delivery
* Maintain precise asset management processes and inventory systems
* Provide responsive technical support to end users across the organization
* Oversee hardware and software distribution and lifecycle management
* Set up and configure devices for new team members, creating great first impressions
* Deploy and maintain peripheral equipment in shared workspace environments
* Lead project assignments and collaborate on critical initiatives
* Adapt to evolving business needs and embrace new challenges

What We’re Looking For

Essential Qualifications:

* Proven experience in the IT industry with a track record of success
* Strong customer service background with a passion for helping others
* Intermediate to advanced expertise in Windows operating systems and associated hardware
* Solid understanding of networking principles and printing environments
* Robust technology background with excellent project execution skills
* Alignment with organizational values and collaborative culture

Technical Skills – Must Have:

* Laptop hardware troubleshooting and maintenance
* Microsoft Outlook administration and support
* Microsoft Teams deployment and management
* Microsoft Windows 11 expertise
* Device provisioning and configuration experience

Bonus Skills – Nice to Have:

* MacBook support and administration
* ServiceNow ticketing system experience
* Multifunction printer management and troubleshooting

Personal Qualities We Value

* Excellence: Strong work ethic and commitment to quality
* Communication: Outstanding customer service skills with the ability to interact professionally with all organizational levels
* Professionalism: High standards in all communications and interactions
* Organization: Exceptional multitasking abilities with keen attention to detail
* Adaptability: Thrives under pressure while maintaining focus on priorities
* Collaboration: Excellent teamwork skills combined with independent work capabilities
* Discretion: Handles sensitive information with tact and confidentiality

Why You’ll Love This Role

This position offers an excellent opportunity to grow your technical expertise while making a meaningful impact on user experience. You’ll work with cutting-edge technology, collaborate with diverse teams, and develop valuable skills that will advance your IT career. Join us in creating an exceptional technology environment that empowers our entire organization! #LI-JT1 #LI-DNI

For more information, please email: Job-11717@thecarreraagency.com