Senior IT Desktop Support Specialist

Location

San Diego, California

Type

Contract

Reference #

Job-11748

Job Description

Desktop Support Specialist – Exciting Opportunity!

Position Overview

Start Date: ASAP

Duration: 6 months (possible option to extend)

Location: San Diego, CA

Compensation/Pay Rate: Starting at $32.25/hr+ (W2 + benefits), based on experience, education, and skill set.

Position Summary

Join our client’s dynamic IT team as a Desktop Support Specialist and make a real impact! In this engaging role, you’ll be the go-to technical expert delivering exceptional support to end users across all levels of the company. You’ll work with cutting-edge technology—including Microsoft 365—while building meaningful relationships with colleagues, from front-line staff to senior executives. This position offers the perfect blend of technical challenge and customer interaction, making every day unique and rewarding.

What You’ll Do

Provide expert technical support for core systems, hardware, software, and peripherals
Troubleshoot and resolve issues across laptops, desktops, printers, mobile devices, and IT equipment
Deliver premium support to executive leadership, ensuring seamless technology experiences
Meet and exceed service level agreements while maintaining high quality and customer satisfaction standards
Translate complex technical concepts into clear, understandable language for all audiences
Maintain detailed documentation and accurate records in ticketing systems
Partner with cross-functional IT teams to tackle complex technical challenges
Adapt to evolving business needs and take on additional responsibilities as opportunities arise

What We’re Looking For

Minimum of 6 years of professional experience in desktop support or a similar IT support role
Advanced experience supporting Microsoft 365 (M365), including Outlook, Teams, OneDrive, SharePoint, and related administration tasks
Excellent communication skills across verbal, written, and interpersonal interactions
Proven track record in customer service–focused technical support environments
Strong troubleshooting abilities for both hardware and software challenges
Experience thriving in fast-paced, corporate IT settings
Solid grasp of networking fundamentals, including Wi-Fi, VPNs, and remote access technologies
Proficiency supporting Microsoft Windows OS, Office applications, desktop/laptop hardware, and printers
Experience with mobile device support and troubleshooting
Strong decision-making skills and ability to work independently
Outstanding organizational abilities and keen attention to detail

Bonus Points For

Experience with ITIL-based support processes and modern ticketing systems (such as ServiceNow)
Knowledge of MacOS and cross-platform support environments

This is a fantastic opportunity to join a collaborative team where your technical expertise and Microsoft 365 proficiency will be valued and recognized. You’ll have the chance to work with diverse technologies while making a tangible difference in how our organization operates day-to-day. #LI-GS1 #LI-DNI

For more information, please email: Job-11748@thecarreraagency.com