ServiceNow Administrator (FedRAMP)

Location

Remote - CA

Type

Contract

Duration

6 months

Start Date

July 2026

Skills

null

Reference #

Job-11865

Job Description

We’re seeking an experienced ServiceNow Administrator to support and optimize our FedRAMP ServiceNow environment. This role is responsible for platform administration, configuration, security, compliance, and continuous improvement. The ideal candidate will have strong ServiceNow technical expertise, experience supporting regulated environments, and the ability to collaborate effectively with both technical and business stakeholders.

About the Role
* Start: ASAP
* Duration: through the end of the year
* Location: Remote from United States
* Hours: 8 am – 5 pm Pacific Standard Time
* Compensation: $32-37/hr W2 plus benefits
— Sorry, no 3rd party applicants —

Responsibilities
* ServiceNow Administration & Configuration *
– Configure, customize, and administer the ServiceNow platform to meet business and operational requirements.
– Manage users, groups, roles, permissions, and system data.
– Maintain platform stability, performance, and governance standards.

* Application Development & Workflow Automation *
– Design, develop, and enhance ServiceNow applications, workflows, forms, and reports.
– Automate business processes to improve efficiency and user experience.
– Develop and maintain reusable solutions and best practices.

* Integration Management *
– Manage integrations between ServiceNow and other enterprise systems.
– Ensure secure and reliable data exchange across platforms.

* Incident, Problem, and Change Management *
– Triage, track, and resolve incidents and system issues.
– Perform root cause analysis and implement corrective actions.
– Facilitate change management processes, including planning, testing, and deployment of changes.

* Service Catalog Management *
– Maintain and enhance the ServiceNow service catalog.
– Ensure services are properly documented, accessible, and aligned with business needs.

* User Support & Training *
– Provide technical support and guidance to users and stakeholders.
– Create documentation and conduct training sessions as needed.

* Performance Optimization *
– Monitor platform performance and identify opportunities for improvement.
– Drive enhancements related to reliability, scalability, security, and efficiency.

* Security & Compliance *
– Ensure platform configurations and processes comply with FedRAMP and organizational security requirements.
– Implement and maintain controls to protect sensitive data.
– Support audits, compliance reviews, and security assessments.

* Continuous Improvement *
– Stay current with ServiceNow releases, features, and industry best practices.
– Recommend and implement improvements to maximize platform value.

* Vendor & Stakeholder Management *
– Work with ServiceNow vendors and partners to address technical issues and service requirements.
– Collaborate with IT, operations, and business teams to prioritize enhancements and deliver solutions aligned with organizational objectives.

** Qualifications **
– ServiceNow Certified System Administrator (CSA).
– 3–5+ years of ServiceNow administration experience.
– Strong understanding of ServiceNow configuration, security, user administration, access controls, integrations, and platform management.
– Experience troubleshooting complex issues, performing root cause analysis, and delivering effective solutions.
– Ability to assess impacts across interconnected systems and implement sustainable solutions.
– Strong understanding of risk management principles and security best practices.

** Preferred Skills **
– Experience supporting a FedRAMP-authorized ServiceNow environment.
– Familiarity with information security frameworks and standards such as:
– NIST SP 800-53
– NIST Cybersecurity Framework (CSF)
– FISMA
– Experience working within government, public sector, or highly regulated environments.
– ServiceNow Customer Service Management (CSM) experience.
– Experience with DevOps practices, including Infrastructure as Code, configuration management, and automated testing.
– Experience working in Agile development environments.

** Soft Skills **
– Excellent analytical and problem-solving skills.
– Strong attention to detail, particularly in regulated environments.
– Effective communication and stakeholder management skills.
– Ability to explain technical concepts to both technical and non-technical audiences.
– Proactive approach to identifying issues and driving resolution.
– Ability to create and maintain technical design, configuration, and process documentation.
– Commitment to continual service improvement and operational excellence. #LI-DNI

For more information, please email: Job-11865@thecarreraagency.com